When my first order of butter arrived in less than ideal condition, the owner Chris reached out immediately and wanted to replace the product for me, even though the problem wasn't at all his fault. The second jar arrived in perfect condition today. This is my favorite citrus scent in my collection and definitely right at the top as far as quality of butters go. The customer service is unmatched and I will definitely recommend the company to my friends (and already have). I will be placing more orders in the near future.