Shipping Policy

Order Processing Times:

We are a small family owned business and do our best to get your packages out as quickly as possible. Our hours of operation are Monday through Friday, and orders are shipped within 3 to 5 business days (which do not include Holidays or Weekends). These processing times are in addition to the carrier's transit times for your order's shipping method.

Free Shipping:

Want free shipping? Who doesn't. We offer free standard shipping on orders of $75 or more within the United States, all day, every day (after any applied discounts).

Domestic USA Shipping: 

Our Shipping rates are calculated automatically by the USPS during checkout. We do not control the shipping rates. The USPS also requires that all shipments over 1 LB are required to ship Priority Mail, and not First Class. 

Please note that we do not ship orders on Saturday or Sunday. If you place an order over the weekend your order will not be processed for fulfillment until the next business day, which is generally a Monday.

You will receive an email confirmation when you place your order and also an email regarding the tracking information. Unfortunately, there are times when orders are not scanned right away and tracking does not show up. 

Orders with Shirts:

If you order a shirt it will ship from our partner, separately from your beard care items. During heavier shopping times fulfillment for shirts may take up to two weeks.

International Shipping: 

Yes, The Bearded Mack ships internationally. Transit times ranges depend on the efficiency of your country's customs office. All international packages are trackable once they are scanned in by the carrier.

Please note that customs clearance is different in every country and you may be charged additional costs, tariffs and/or brokerage fees on top of the postage charges. These additional charges are your responsibility -- please be aware that they may be upwards of 20% of your package's retail value. This is not controlled by us, this is set by your government's import policies. We are not responsible for informing you about any VAT or Customs Duties in advance, and are not liable for covering those charges.

Use of Package Consolidation Services for International Customers:

There are some awesome package consolidation services in the USA that allow you to shop as if you are in the USA, and then send you one large parcel at very reasonable shipping cost.  However, if you choose to use a package consolidation/forwarding service, we are only responsible for the safe delivery of your goods to your service's delivery location in the USA.  Due to the nature of these services, they may open/change/modify your packages, which is outside of our scope of service.  You will have to resolve any issues directly with your package consolidator, as we do not have any connection into their operations.  We are not responsible for any damages or losses between your package consolidator and your final delivery destination.


Shipping and Receiving Beard Butters in Warmer Months:
  • Our ingredients are all natural and many are organic and/or virgin meaning they’re in their natural form without additional processing. Your beard butter(s) more than likely will become liquified. We strongly suggest to leave the butter top on and just place the jar in the freezer (30 minutes) or the refrigerator (1 hour). Regardless how the butter looks, it will still perform in your beard exactly the same. Contact us directly and we may be able to help you. **We cannot provide exchanges or issue refunds due to melted or gritty butter.**