FAQ

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We are located in Northern Virginia.

Our products were created and manufactured by The Bearded Mack and are made in small batches. 

*Our products are not tested on our furry friends or any animal. 

Orders:

  • Our goal is to fulfill every order within 1-5 business days. However, during busier times order fulfillment could take up to 7 days. The customer will receive an order confirmation after each order. Please review the email to ensure everything is correct.

Shipping:

  • To make shipping simpler we offer a flat rate of $4.95 (5-7 business days).
  • $9.95 priority shipping (2-3 business days)
  • Orders of $48 or more within the United States will ship free. If you use a discount code the order total after discounts applied will need to be $48 or more to get free shipping. 
  • We will send another email with the shipping information including the tracking number. 

International Shipping: 

  • Yes, The Bearded Mack ships internationally, however, we are not responsible for any taxes, duties, and/or any other fees imposed. 

Returns and Exchanges:

Please email us before returning any product.

Our policy regarding the below bullet points lasts 30 days. If 30 days has passed we cannot issue a return, exchange, or refund:

  • Shipping fees will not be refunded 
  • Clothing/Hats can be refunded as long as they weren’t worn or washed and the tags are still attached. Customer will be responsible for all return shipping fees and the refund will only be issued once the items have been returned.
  • If one of our products arrives damaged due to shipping please contact us immediately so we can resolve this issue. We ask that you take a picture and send us an email of the damaged product before we issue a refund or exchange.
  • You can return or exchange any sealed and unused product for a refund or exchange. However, the customer will be responsible for any shipping charges incurred. Once we receive the items and they are deemed eligible we will issue a refund or exchange.
  • We believe we have created an incredible product with scents to match. However, we understand that not all customers will like our scents. If you fall into this category we will allow a customer an opportunity to exchange their product one time. The customer will be responsible for shipping of the new product. Please contact us first. Refunds will not be given if a customer does not like a scent.

Can I change or cancel my order?

  • Once your order shows fulfilled or shipped you will not be able to cancel or modify your order.